What started as a recall and warranty item (the battery overheating issue on the Mach-es with extended batteries) has turned into us being with out our car for over 8 weeks since mid summer. A new sensor was installed but it won't take the programming, so the car does not function.
We traveled from Florida to Maine with the car, and we eventually had to leave the car at a dealership in Maine because we could no longer delay returning to Florida. We gave them weeks to fix it before finally throwing in the towel and returning to FL.
I can't get any satisfaction from Ford corporate. We need a rental for an indefinite amount of time until they can finally fix the car and transport it to us in FL. If they can't fix it, we want info on Ford buying the car back from us, but we know we end up losing money in the end with that option.
No one seems to want to take charge. The dealership sends me to the customer service office and the customer service office defers to the dealership, so I've been chasing my tail for 8+ weeks. I've asked to be moved up the chain to supervisors 4 times, and I've been ignored each time. I still have yet to be able to talk to anyone other than a 1st line customer service rep.
Ford has yet to send an engineer to the dealership to figure out why they can't get the new part to program.
I'm about to hit social media with calling out Ford Inc, but I'd really rather they just take care of us.
Above and beyond the first line customer service reps, will someone from Ford who can take charge of this contact me? For all the money we've spent on 2 Ford vehicles, are they going to step up and take care of us?
We traveled from Florida to Maine with the car, and we eventually had to leave the car at a dealership in Maine because we could no longer delay returning to Florida. We gave them weeks to fix it before finally throwing in the towel and returning to FL.
I can't get any satisfaction from Ford corporate. We need a rental for an indefinite amount of time until they can finally fix the car and transport it to us in FL. If they can't fix it, we want info on Ford buying the car back from us, but we know we end up losing money in the end with that option.
No one seems to want to take charge. The dealership sends me to the customer service office and the customer service office defers to the dealership, so I've been chasing my tail for 8+ weeks. I've asked to be moved up the chain to supervisors 4 times, and I've been ignored each time. I still have yet to be able to talk to anyone other than a 1st line customer service rep.
Ford has yet to send an engineer to the dealership to figure out why they can't get the new part to program.
I'm about to hit social media with calling out Ford Inc, but I'd really rather they just take care of us.
Above and beyond the first line customer service reps, will someone from Ford who can take charge of this contact me? For all the money we've spent on 2 Ford vehicles, are they going to step up and take care of us?